9. Warranty for defects and differences of the products and additional information
Kechiq guarantees that the Partners apply the rules of the Consumption Code to purchases in terms of warranty for product defects and discrepancies.
The customer will therefore be entitled to the rights contained in art. 130 of the Consumption Code, and these rights must be exercised within the terms of art. 132 of the same Consumption Code.
Manufacturer warranty covers only construction defects attributable to the manufacturer as for example the malfunction of the movement, a faulty closure, or problems encountered in the impermeability of the watch.
Warranty does not cover the replacement of stones and brilliants. It does not cover the crystal of the watch and does not cover parts that may be affected by accidental damage such as falls, shocks or incorrect use. The warranty does not cover damage caused by water unless the permeability indication is present. In these cases, repairs will be subject to payment with the exception of customers who have previously purchased a Kechiq KasO insurance or other dedicated policies.
In case there will be need of interventions under warranty, please, send the watch with Kechiq warranty Card to Kechiq.
For repairs not covered by warranty, Kechiq might provide the required services at a cost that will depend on the model of the watch and the type of intervention. These expenses are estimated singularly.
Do not send the box because it won’t be returned. It is important that the package is insured, and the watch properly protect for the shipment.
The warranty is void if repairs are carried out by unauthorized personnel and without first contacting Kechiq.
If you need to use the guarantee, Kechiq customer service is at your disposal for any problem.
The shipping costs for sending the product and returning it after the repair, are borne by Kechiq for the first 30 days, then you will have to send the product at your expense. Repair will be free.
Kechiq strictly complies with the warranty conditions established by the manufacturer.
Kechiq reserves the right to verify the condition of the returned product to evaluate that the malfunctioning is due to a factory defect or other causes. Later, it will be determined if warranty assistance can be applied. Furthermore, the Seller will have the right to decide whether to make the replacement or repair – depending on the availability of the product and the extent of the damage.
Warranty interventions require about 3-6 weeks depending on the availability of spare parts. Kechiq is not responsible for delays on Service Centers.
For warranty claims exceeding 30 days, shipment to the Kechiq site or a Kechiq agreed-upon assistance center will be at the expense of the purchaser. In the event that the purchaser is unable to go to a post office or to use the same shipping service, a pay-as-you-go pick-up can be performed to £10.00.
In any case, the return shipping will be at the expense of the buyer, however the cost equal to £10.00.
It will be fully reimbursed by issuing a discount coupon valid for a purchase on Kechiq within one year of issuance. This opportunity is valid both for products in warranty and for those not under warranty after 30 days from the date of purchase.
When the product is returned, it is essential that the customer fill out the return form inside the package and that he provides the Kechiq warranty card.
If the product is returned and the packaging is damaged because it has not been carefully packed, a restocking fee of £5.00 will be required (unless the damaged package was not immediately communicated to the Kechiq customer service upon delivery of the Kechiq package).